How to access the surfaces battery report surface tip. The 15inch surface book 2 has a real problem with its power supply. I just bought a surface 2 last night and there is an issue, i plug in the power cable, but when i see the battery indicator, it shows plugged in, not charging. The firmware and driver update for microsoft surface lineup hasnt been without its own issues. I have used several tools including powercfg options etc and noticed two main problems. Surface users have recently been experiencing battery degradation issues, and the cause is thought to be the latest windows and firmware updates. Fixed charging issue for microsoft surface plugged in but. The surface book s display can be taken off to be used as a tablet whereas the surface pro is a tablet which gets an external. So naturally im kinda freaked out that i just spent thousands on devices that wont last or may have battery issues.
How to fix the surface pro 3s short battery life problem. Cumulative and current firmware and drivers for the surface book. It seems like microsoft has finally, completely solved its longstanding power problems with the surface book and surface pro 4. While the surface book 2 performs well, and you might be willing to simply wait for the battery to recharge, theres another problem. Then again, batteries shouldnt drain as fast as some users. Surface batteries draining 25% in 7 minutes due to new bug. Use these drivers and firmware to prepare your custom images for enterprise deployment, or to repair problems with custom installations of windows on your surface book 2. The battery 1 is located on the clipboard and the battery 2 is located on the keyboard.
If youre having problems charging your surface book, make sure the clipboard. Does the 15inch surface book 2 really have battery drain issues. Batteries have a limited lifespan, and every discharge and. Germanit seems that owners of microsofts surface tablet pcs are still plagued by battery problems. How to fix surface book 2 battery drain while gaming or in.
Microsoft says its fix for surface book, surface pro 4. Earlier devices require a surface uefi firmware update, available through windows update or via the msi driver and firmware packages on the surface support site. Microsoft confirms surface book 2 battery drain problems. The surface pro 4 is now a few years old, so poor runtimes could easily be blamed on the natural degradation of lithiumion batteries. Microsoft previously reported battery life based on the video playback. Even though microsoft is touting it as the most powerful surface device yet, the surface book 2 suffers from a power issue that drains its battery even when connected to power supply. There are ways to counteract every major issue that can harm your devices battery. I became aware again of the problem again via mvp colleague barb bowman. Surface pro 3 users who have reported awful battery life since may finally got a solution, as microsoft released an update for the detachable pc yesterday august 29 that aims to fix the problem. Surface pro 4 and surface book 2 users reporting battery issues. Surface support shrivels as battery, driver, update problems persist a wide range of problems, from hardware to drivers to software, continue to dog microsoft surface owners. Sadly, it also struggles with a maddening battery drain issue during intense loads or when gaming, even while plugged in. Battery issues strike surface users once again, with new. At least thats the message its sending with a new firmware.
Now that my battery life has dramatically improved, im willing to stick it out and let microsoft fix the rest of the conflicts. It appears that the same issues have been carried through to the surface pro 5 and 6. Surface book battery drain while turned off windows 10. Cleaning the connector slot in the bottom of the clipboard let me see the charging icon, and the charge level on the problem battery went up one percent. If your surface pro or surface book is not charging then these suggestions will help you fix the issue. Look, i know this is really simplistic but, if you havent done a full shutdown and restart, do one. The second issue appears to be related to its unimpressive battery life. Microsofts recent firmware updates for the surface book 2 seem to have fixed a big issue that, for the past few months, has prevented some users from being able to update to the latest version. The surface book 2 can be turned on with only 1 battery if its detached.
Surface book 2 allows you to balance your preference between the best performance and best battery life. Surface books and the swollen battery problem borns. The zip file allows you to selectively install or deploy individual drivers. In my opinion, surface users need a lot of tolerance in order to bear the troubles caused by these devices. Microsoft investigating surface battery drain issues tom. On microsofts answer forum 1, 2, reddit and tweets to us, some users have also documented the battery draining issue with their surface pro 4. Download surface book drivers and firmware from official. How to troubleshoot surface battery drain issues love my surface. Microsoft surface book owners are reporting swollen batteries. It appears that the same issues have been carried through to the surface pro 5. Surface devices, especially the surface book devices are pretty complex.
Surface and windows start but youre having trouble charging your surface. I have been having this issue since day one with mine now about 18 months old. Surface book battery drain while turned off as the title describes, it happened this morning after charging it the night before to 100%, i disconnected the power source and had it on for a few minutes then turned if off. Why is your surface book 2 running slow and what to do. Heres a closer look at what is happening with the alleged battery drain of the 15inch. The older book went all the way to 100% on both batteries, so im now trying to find out if there is a power transmission problem between the base and monitor sections on the book 2. Starting this year, the tech giant changed this practice and the battery life is now based on a realworld number. These drivers and firmware are compatible with windows 10, including enterprise versions.
However, if the device is connected to the keyboard, both batteries should have an appropriate amount of charge to power up the device. A surface pro 4 or surface book would be put into sleep mode but its battery would keep on draining as though it was in use. The battery in this device is not user replaceable and should only be replaced by microsoft or a microsoft. But there was also this comment on facebook on dec. Swelling can occur in any lithiumion battery that is aged, composed from a bad batch of chemicals, or damaged by overheating. Barb bowman is active as a community moderator in the microsoft answers forum and quickly notices problems with surfaces. Users reported last month that a botched surface firmware causes serious battery issues and microsoft was said to be working on a solution.
Victims of the bug have taken to microsofts community forum to share their experiences. Microsoft confirms surface book 2s power problem the verge. Use these tips to fix bad surface book battery life and get your windows 2in1 lasting an entire workday on a single charge again. Why i hate my microsoft surface book 2 digital trends.
Battery limit setting surface surface microsoft docs. The surface book is a 2in1 pc designed and produced by microsoft, part of the companys surface line of personal computing devices. When the surface book 2 15 is plugged in using the included surface connect power supply with the power plan slider is set to best performance versus the default recommended the. The culprit behind this issue is the surface pro 4s processor which is also the processor of the surface book and numerous other nonmicrosoft devices. First, when sleeping, my surface book would drain large amounts while. With the surface pro 4, there are complaints that the battery is simply discharging too quickly. Surface support shrivels as battery, driver, update. This firmware and driver package contains drivers for all of the components in the surface book, as well as updates to the system firmware that have been released via windows update. Microsoft explains why surface book 2 discharges battery. Ive noticed that i dont even come close to the promised 1112 hours even in battery saver mode. Surface book battery issues page 2 microsoft surface. It will generate the battery life report and save to the current location. Final step to fix surface book battery 1 not charging problem if problem not solved by following all these steps then final solution is to change keyboard battery. Most of ours will be used primarly docked during the day then portable after hours.
We have a surface pro 4, and about 15 surface books in our inventory most are starting to see this issue, after about a year and a half. Microsoft now claims the surface book 2 battery can be replaced by microsoft authorized service providers. Surface pro 4 and surface book 2 users have reported battery drain issues. I am getting about 5 hours with windows hello turned off was actually never installed. Surface users are of course not new to battery life issues. You may have a problem with your battery or with windows recognizing your battery if you experience the following issues. Microsofts surface book 2 has a power problem we didnt expect the surface book 2 to drain its battery while plugged in, but it did when we played 3d games. The issues with surface book and pro 4 power management were notable enough for longtime microsoft blogger paul thurrott to dub the issue surfacegate. Microsofts 15inch surface book 2 laptop suffers from battery drain during heavy gaming or gpu usage, a problem the verge first identified. Unfortunately for microsoft, that old hardware seems to be giving up as users are complaining of a major issue with the microsoft surface book.
Microsoft has finally resolved surface pro battery issues. To view your setting, choose the battery icon on the taskbar. Surface battery wont charge or surface wont run on battery. Does the 15inch surface book 2 really have batterydrain. Check the led light on the power connector does it show flashing or no light. Surface book battery 2 full charge battery 1 not charging. After finally receiving my replacement unit my surface book has been running smoothly, but i do have to quip about the battery life. The problem is not necessarily the drain during sleep, but the overall battery life.
Microsofts surface book 3 to launch in the coming weeks. Hi all, i am still suffering from extreme battery problems on my surface book i7, dgpu. Surface book is distinguished from other surface devices primarily by its fullsized, detachable keyboard, which uses a dynamic fulcrum hinge that expands when it is opened. You may have a problem with your battery or with windows. Charge surface book without keyboard when battery full connect it with keyboard and connect surface book power adapter. Download surface book 2 drivers and firmware from official. One surface laptop 2 user reported significant battery drainage overnight after shutdown. Guide to help you replace a worn battery in the screen of a surface book. Microsoft now says it will not solve the endemic power management issues that have dogged surface book and surface pro 4 until early next year. And users have been reporting battery problems through the whole model range. The surface book 2 can drain its battery while working. Battery issues in surface book 2 microsoft community. Microsoft confirms surface book 2 battery drain problems while gaming. The surface book 2 is sleek, svelte, and damn powerful.
The keyboard contains a second battery, a number of ports and an optional discrete. Microsofts latest surface book 2 update fixes its dreaded. Type following command powercfg batteryreport and hit enter key. Surface book battery issues and sleep drain hey all, i was lucky enough to get an i78gb256gbdgpu sb on launch day and love it so far. Microsoft will not fix power management issues with new. Microsofts surface book 2 has a power problem pcworld. Surfacebook battery exploding general hardware forum. Surface book battery issues microsoft surface forums. After this, reset the power mode to better performance and see if it works.
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